FaQs. General Information

Welcome to the FAQs (frequently asked questions) page of Cozilogs. Here we aim to answer some of the most asked questions we receive from customers.

 
Why should I buy firewood logs from CoziLogs?
CoziLogs is a UK-based online retailer of premium-grade firewood logs to customers throughout the UK, with a focus on convenience, quality, and affordability. All our firewood logs are kiln dried, mixed hardwood and are certified ‘Ready to Burn’ by Woodsure, thanks to their low moisture content of less than 20%. Sourced from responsibly managed, British woodland, we only use local virgin timber that carries BSC/FSL certification.

Whether you only need one net of logs or are looking to put in a bulk order as a wholesale retailer, you will also benefit from prompt delivery.

You can read more about the benefits of our kiln dried logs over on our blog.
 
What are my delivery options?
We offer both Economy and Premium Delivery services.

All national deliveries will default to Economy, arriving 3-5 working days from despatch, unless otherwise specified. Orders will be delivered on a pallet using a tail lift lorry with a hand pump truck. Please note that we do not have crane facilities. Economy Delivery is free on all bulk orders over £99.00 when delivered via our national delivery network within the mainland UK. All offshore destinations will be subject to a delivery surcharge

Our Premium Delivery service is available at an additional charge of £25.00 per pallet. Your goods will be delivered the day after despatch, within 1-2 working days of order. You will receive an email to confirm that it has been dispatched. It will then be delivered the following day between 9.00 a.m. and 5:00 p.m. as an ‘open booking’, but you will NOT receive a further call.
 
Read our full delivery information by clicking here.
 
Do you deliver on weekends?
Saturday Delivery is available at an additional charge of £30.00 per pallet. Orders must be received by Tuesday 3:00 p.m. otherwise it will be delivered the following Saturday. Your order will be delivered between the hours of 8.30 a.m and 1.00 p.m.
What happens after I buy firewood logs from CoziLogs?
Soon after you make a purchase you get an order confirmation email from us. Your order will then be dispatched from one of our depots closer to you, which normally happens the same day, depending on what time of day we received your order.
 
Do you deliver free of charge?
Delivery is free on all bulk orders over £99.00 when delivered via our national delivery network within the mainland UK. All offshore destinations will be subject to a delivery surcharge.
Will I have to be at home to take the delivery of my firewood logs?
No, you can choose to take delivery without a signature being required. Just write in the comment box on the checkout page that you’re happy to do this. In the event.
 
Are your logs provided from sustainable sources?
At Cozilogs, we proudly provide our customers with superior kiln dried logs at competitive prices. All our firewood is sourced from certified British woodlands and is traceable and sustainable. Our firewood logs are then carefully selected and undergo a carbon-neutral drying process, resulting in low-emission and easy-to-burn logs.
 
What products are available from Cozilogs?
Here is a summary of our available products: Hardwoods available – choose from ash, alder, beech, birch, oak, or mixed firewood. Firewood – buy in bags, crates, and nets – so, you can buy the exact quantity you need. Also buy Briquettes Pizza oven packs Outdoor & BBQ products including charcoal
 
Do you offer special rates for trade and wholesale customers?

We certainly do, for more details, please visit our trade and wholesale page.

 
What is the best way to store my logs?
The best way to store your logs is in a dry, well-ventilated area that is protected from the elements. Make sure the logs are off the ground and spaced out so that air can move freely around them. This will help reduce moisture content and prevent rot. Please also read our following blog articles on this topic: 1) Firewood Storage Solutions, Ideas for Keeping Your Wood Dry & Ready to Use 2) How to keep your kiln dried logs in their nets and ensure they stay dry and 3) How to store logs outside
 
Can our logs be used for wood burning stoves and open fires?
Yes, our standard logs are split to a size suitable for both wood burning stoves and open fires, usually 25cm or 10 inches. With a low moisture content below 20%, our logs produce minimal smoke and spitting, and most of the heat generated is used to heat your home or outdoor fire. We are sure you will be incredibly pleased with the results! Please also read our following blog articles on this topic: 1) Tips for choosing the right firewood for cooking 2) The 5 best fuels for your wood fired stove and 3) The 3 best materials for a cosy log fire
Copyright © 2024. CoziLogs is a trading name of Logs Of Lye Limited. All rights reserved.