Frequently Asked Questions

FaQs. General Information

Why should I buy firewood logs from CoziLogs?

All our Firewood logs are ‘Ready to Burn’ Kiln Dried mixed hardwood certified by Woodsure with a moisture content of less than 20%.

What are my delivery options?

We offer Economy and premium delivery service. All national deliveries will be ‘Economy’ which is 3-5 working days from despatch (unless otherwise specified) and delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Delivery is free on all bulk orders over £125.00 when delivered via our national delivery network within mainland UK. All offshore destinations will be subject to a delivery surcharge.

Premium Next day delivery service is available at an additional charge of £18.00 per pallet and goods will be delivered the day after despatch and within 1-2 working days of order. This will be delivered on your chosen day between 9.00 a.m. and 5:00 p.m. You will receive an email to confirm that it has been despatched – it will then be delivered the following day as an ‘open booking’, but you will NOT receive a further call.

Do you deliver on weekends?

Saturday Delivery is available at an additional charge of £30.00 per pallet. But orders must be received by Tuesday 3:00 p.m. otherwise it will be delivered the following Saturday. N.B. Saturday deliveries WILL NOT BE BOOKED IN, they will just appear on your chosen day, and will be delivered between the hours of 8.30 a.m and 1.00 p.m.

What happens after I buy firewood logs from CoziLogs?

Soon after you make a purchase you get an order confirmation email from us. Your order will then be dispatched from one of our depots closer to you, which normally happens the same day, depending on what time of day we received your order.

Do you deliver free of charge?

Delivery is free on all bulk orders over £125.00 when delivered via our national delivery network within mainland UK. All offshore destinations will be subject to a delivery surcharge.

Will I have to be at home to take the delivery of my firewood logs?

No, you can choose to take delivery without a signature being required. Just write in the comment box on the checkout page that you’re happy to do this. In the event of a delivery not being possible due to poor access or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). If this is still not possible on the day, a re-delivery charge of £20 may be imposed.

If you have any more questions please call us at 03301 232 014 or email us at sales@cozilogs.co.uk